Returns policy
LAST UPDATED 2 OCTOBER 2026
Every item we sell is made to order with your own photo, so we can’t take returns because you’ve changed your mind. But if something goes wrong with your order, we’ll fix it.
Faulty, damaged, misprinted or wrong items
Email oliver@mather.ml within 30 days of delivery with:
- your order number (shown on your order page)
- a short description of the problem
- a photo or two showing it
We’ll reprint and send you a replacement free of charge. If you’d rather, we’ll refund what you paid, including the original delivery charge. You won’t usually need to send the item back. If we do ask for it, we’ll pay the return postage.
Your legal rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they’re not, you have a short-term right to reject them and get a refund within 30 days of delivery. After that, you’re entitled to a repair or replacement, and if that doesn’t work, a price reduction or refund. You may be able to claim for up to six years. This policy is in addition to those rights.
Parcels that haven’t arrived
If your order hasn’t arrived within 10 working days of dispatch (15 for addresses outside the UK), email us. We’ll trace it with the courier and send a replacement if it’s lost.
Wrong address
We send your order to the address you enter at checkout. If that address was wrong, contact us as soon as possible. We’ll try to update it. If the item can’t be redirected, a replacement will need to be paid for.
Refunds
Refunds go back to the card you paid with, within 14 days of us agreeing them. Your bank may take a few more days to show the money.
Cancelling before production
If you email us straight after ordering and printing hasn’t started, we’ll cancel and refund your order in full. See our Terms of Sale.